Confidentiality and security are of the utmost importance to SOLTIS SA (hereinafter Soltis or we or us or our company) having its registered office at Avenue Henri Dunant 31, 1140 Brussels company number BE0897785181. We make every effort to ensure that our technical and organizational measures in place respect your data protection rights.
This Privacy Policy describes our rules regarding the management, processing and storage of personal data submitted in connection with our services. The term "personal data" refers to information relating to an identified or identifiable natural person.
By registering for our services or by completing a contact form on our website http://soltis.be, you agree and accept that Soltis may collect, process, store and/or use the personal data submitted in accordance with the rules set out below.
By giving us your consent, you also retain the right to rectify, forget and/or delete your personal data.
Personal data collected
Data controller contact details
Personal data is collected on our site by Soltis. Contact details for the data controller are given at the end of this document.
When you register for our services, the following data is collected and processed: e-mail address, title, first name, surname, if applicable, password, postal address, telephone number, IP address(es) and domain name. When you use our services, the following data is collected and processed: connection data and browsing data when you authorize it, order histories, complaints, incidents and correspondence on our site. Some data is collected automatically as a result of your actions on the site (see paragraph on cookies below).
The main purpose of collecting your personal data is to provide you with a safe, optimal, efficient and personalized experience. To this end, you agree that we may use your personal data to:
For our newsletters and other e-mails we process your personal data on the basis of the explicit consent you have given for this purpose. You can easily unsubscribe by following the unsubscribe links in each of these emails.
Although it's not systematic, we can analyze and track various rates (e.g. click-through, open and bounce rates) and the number of emails sent in order to measure the performance of our email campaigns.
The personal data collected on the site is intended for Soltis's own use and may be transmitted to subcontracting companies that Soltis may call upon to provide its services. Soltis ensures compliance with data protection requirements for all its subcontracting companies.
Soltis will never transfer your personal data to third parties for marketing purposes.
Furthermore, Soltis does not disclose your personal data to third parties, unless
In accordance with the European General Data Protection Regulation 2016/679 (RGPD), you have the rights to access, rectify and delete your personal data, which you can exercise by sending us an e-mail to info@soltis.be
Your requests will be processed within 30 days. We may ask that your request be accompanied by a photocopy of proof of identity or authority.
You retain the right to lodge a data protection complaint with this supervisory authority.
Data Protection Authority
Rue de la Presse 35
1000 Brussels
https://www.autoriteprotectiondonnees.be
contact@adp-gba.be
Cookies
As a general rule, Soltis uses cookies to improve and personalize the site and/or measure its audience. Cookies are small files stored on your computer's hard drive when you surf the Internet, particularly on our sites. A cookie is not used to collect personal data without your knowledge, but to record information relating to your browsing on the site, which may be read directly by Soltis during your subsequent visits and requests on the site.
If you choose to refuse all cookies, your browsing experience may be reduced when accessing certain pages of the site. The cookies used by Soltis are intended to enable or facilitate communication, to enable the provision of services requested by users, to recognize users on a subsequent visit, to secure payments that users may make, to record the language spoken by users or other preferences necessary for the provision of our services.
Our company also uses analytics and tracking tools (google analytics anonymously) to measure website and digital data to gain customer insight, perform analysis on browsing experience to improve content and send targeted advertising.
By default, cookies are not automatically installed (with the exception of cookies required for the operation of the Soltis site and services, the installation of which is indicated by a banner). In accordance with applicable regulations, Soltis will require your permission before placing any other type of cookie on your hard drive. To avoid any inconvenience caused by these systematic requests for authorization and to enjoy uninterrupted browsing, you can configure your computer to accept cookies from Soltis or we can remember your refusal or acceptance of certain cookies. By default, browsers accept all cookies.
When you access third-party sites, Soltis assumes no responsibility for the possible use of cookies by these third parties. For further information, we advise you to consult the advertisers' or third parties' policies on the use of cookies.
Soltis collects your personal data for the purposes of fulfilling its contractual obligations as well as information about how and how often you use our services and we store this data in active databases, log files or other types of files for as long as you use our services.
You will be able to access your personal data for as long as your account remains active and for a period that may vary depending on the type of data concerned.
The hosting servers on which Soltis processes and stores the databases are located exclusively within the European Union.
Soltis will inform you immediately, insofar as we are legally obliged to do so, in the event of a request from an administrative or judicial authority relating to your data.
As part of its services, Soltis attaches the utmost importance to the security and integrity of its customers' personal data.
Accordingly, and in accordance with the RGPD, Soltis undertakes to take all necessary precautions to preserve the security of the data and in particular to protect it against any accidental or unlawful destruction, accidental loss, alteration, unauthorized distribution or access, as well as against any other form of unlawful processing or communication to unauthorized persons.
To this end, Soltis implements industry standard security measures to protect personal data from unauthorized disclosure. Using industry-recommended encryption methods, Soltis takes the necessary steps to protect payment and credit card information.
Furthermore, in order to prevent unauthorized access and to ensure the accuracy and proper use of data, Soltis has implemented appropriate electronic, physical and managerial procedures to safeguard and preserve the data collected through its services.
Even so, no one can consider themselves completely safe from a hacker attack. This is why, in the event of a security breach affecting you, Soltis undertakes to inform you as soon as possible and to make its best efforts to take all possible measures to neutralize the intrusion and minimize its impact. In the event that you suffer damage as a result of the exploitation of a security vulnerability by a third party, Soltis undertakes to provide you with all necessary assistance so that you can assert your rights.
It should be borne in mind that any user, customer or hacker discovering a security flaw and exploiting it may be subject to criminal sanctions and that Soltis will take all measures, including filing a complaint and/or taking legal action, to preserve the data and rights of its users and itself and to limit the impact as far as possible.
Soltis reserves the right to modify this Privacy Policy at any time, in particular in accordance with changes in applicable laws and regulations. Changes will be notified to you via our website or by email, if possible at least thirty (30) days before they come into effect. We recommend that you check these rules from time to time to stay informed of our procedures and rules regarding your personal information.
If you have any questions, please visit our Soltis contact page. You can also contact us by email at info@soltis.be or by post: Soltis Avenue Henri Dunant 31, - 1140 Brussels.
